Privacy Policy

Privacy notice

1. Introduction

This privacy notice explains how we collect and use your personal data when you use our website www.counciltaxlegalservices.uk and when you contact us about our services.

By providing us with your data, you confirm that you are over 18 years of age.

COUNCIL TAX LEGAL SERVICES LIMITED is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Company Details:
 COUNCIL TAX LEGAL SERVICES LIMITED
 Company Number: 16667408
 Registered in England and Wales
 Registered Office Address: 298 Old Brompton Road, London, England, SW5 9JF

Data Protection Contact:
 COUNCIL TAX LEGAL SERVICES LIMITED
 298 Old Brompton Road
 London SW5 9JF
 Email: [email protected]

It is important that the personal data we hold about you is accurate and up to date. Please let us know if your personal information changes.

2. Data We Collect, Purpose and Legal Basis

We may collect, use and store the following categories of personal data:

Communication Data

Communications you send to us via our website, email, post, telephone or social media.
 Purpose: responding to enquiries, keeping appropriate records, managing legal claims.
 Legal basis: legitimate interests.

Customer Data

Information relating to enquiries or purchases of our consultancy or case handling services, including your name, contact details, payment details and records of services provided.
 Purpose: providing services and maintaining records.
 Legal basis: performance of contract or contracts and legitimate interests.

Council Tax Data

Information relevant to the assessment or handling of council tax matters, including council correspondence, account details, property information, Valuation Office entries and valuation services information and data, and appeal documentation.
 Purpose: assessing your council tax position, preparing letters, representations and appeals, and liaising with councils or the VOA and valuation services.
 Legal basis: performance of contract or contracts, legitimate interests, and (where applicable) legal obligations.

Special Category Data (Sensitive Data)

 In some cases, we may receive information relating to your health, disability or other circumstances relevant to council tax liability or eligibility for reductions.
 Where such information is provided, we only use it where necessary for the establishment, exercise or defence of legal claims or as otherwise permitted by law.

User Data

Information about how you use our website.
 Purpose: ensuring website security, functionality and administration.
 Legal basis: legitimate interests.

Technical Data

IP address, browser type, usage patterns, time zone, device information and analytics.
 Purpose: improving website performance and security.
 Legal basis: legitimate interests.

Marketing Data

Preferences for receiving marketing communications.
 Purpose: managing marketing interactions.
 Legal basis: consent or legitimate interests.

3. How We Use Your Personal Data

We may use your personal data to:

  • respond to enquiries

  • assess cases and provide consultancy, appeal support or case handling

  • prepare letters, representations, forms and appeal submissions

  • liaise with councils, tribunals or the VOA

  • process payments and manage invoicing

  • send essential updates about our services

  • maintain case records and administrative logs

  • personalise your website experience

  • monitor and improve website performance

  • comply with legal obligations

  • obtain insurance or professional advice

  • establish, exercise or defend legal claims.

We only use your personal data for the purposes for which it was collected unless another compatible purpose applies.

4. How We Collect Personal Data

We may collect data:

  • directly from you (forms, emails, phone calls, uploaded documents)

  • automatically through cookies and similar technologies

  • from third parties including:

    • analytics providers

    • payment and technical service providers

    • publicly available sources (VOA Roll, Companies House, Electoral Register)

    • local authorities or the VOA where relevant to your case.

5. Marketing Communications

We may send marketing communications where:

  • you have purchased services,

  • you have requested information, or

  • you have consented.

You may opt out at any time by emailing [email protected].

6. Disclosures of Personal Data

We may share personal data with:

  • IT and system administration service providers

  • professional advisers

  • local authorities, tribunals or the VOA (when acting for you)

  • regulators and government authorities

  • third parties involved in business transfers.

All third parties are required to follow UK GDPR standards.

7. International Transfers

If personal data is transferred outside the UK, we will ensure appropriate safeguards such as:

  • adequacy decisions,

  • standard contractual clauses, or

  • explicit consent where required.

8. Data Security

We have implemented security measures to prevent accidental loss, unauthorised access, alteration or disclosure.

Access is restricted to individuals with a legitimate business need.

9. Data Retention

We retain personal data only as long as necessary for its purpose.
 Certain records must be held for six years for tax and legal reasons.

10. Your Legal Rights

You have rights including access, correction, erasure, objection, restriction, portability, and withdrawal of consent where applicable.
 You may contact us at [email protected].

You may also complain to the Information Commissioner’s Office (ICO).

11. Third-Party Links

We are not responsible for the privacy notices of third-party websites linked from our own.

12. Cookies

Please refer to our Cookie Policy for details on how we use cookies.

13. Changes to This Privacy Notice

Updates will be posted on this page.
 We recommend reviewing this notice periodically.