TERMS OF USE

Terms of website use

Council Tax Legal Services Limited

Last updated: 9 December 2025

1. Introduction

Welcome to www.counciltaxlegalservices.uk (“the Website”).

The Website is operated by:

Council Tax Legal Services Limited
Company Number: 16667408
Registered Office: 298 Old Brompton Road, London, SW5 9JF
Email: [email protected]

(“CTLS”, “we”, “us”, “our”).

These Website Terms & Conditions govern your use of this Website and any content, information or resources made available through it. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website.

These Terms apply only to use of the Website. They do not govern consultancy services, case handling services, tribunal representation, or any other services provided by CTLS, which are subject to separate written agreements agreed with clients.

2. Purpose of the Website

The Website provides general information about council tax issues, CTLS services, training, and related matters.

All content is provided for general information only and does not constitute legal advice or other professional advice. Information on the Website should not be relied upon as a substitute for seeking advice specific to your circumstances.

Accessing, viewing or downloading content from the Website does not create any professional or contractual relationship between you and CTLS.

3. Definitions

For the purposes of these Terms:

• “Content” means all text, explanations, graphics, information, templates, diagrams, PDFs, images, videos, training materials and other materials published on the Website.
  
  
• “Digital Products” means any downloadable resources, guides or materials offered now or in future.
  
  
• “Training Materials” means educational content used in CTLS training programmes for individuals or organisations.
  
  
• “User”, “you” means any person accessing or using the Website.
  
  

4. Access to the Website

Access to the Website is permitted on a temporary basis. We may withdraw, suspend, or change all or any part of the Website without notice.

We do not guarantee that the Website, or any content on it, will always be available, uninterrupted, up to date or error-free. We are not liable if the Website is unavailable at any time or if content becomes outdated or inaccurate.

If you are provided with any user identification code, password or other security feature, you must treat such information as confidential and not disclose it to any third party.

You are responsible for ensuring that all persons who access the Website through your internet connection are aware of and comply with these Terms.

5. Acceptable Use

You agree that you will:

• use the Website only for lawful purposes;
  
  
• not misuse or interfere with the Website or its functionality;
  
  
• not attempt unauthorised access to the Website, its server, or connected systems;
  
  
• not copy, extract, scrape, reproduce, store or reuse Website Content in any form or any medium except as expressly permitted under these Terms.
  

We may suspend or withdraw your access to the Website at any time without notice if you breach these Terms.

6. Intellectual Property Rights

Unless otherwise stated, all Content, Digital Products, Training Materials, branding, layout, graphics, design, and written materials on the Website are the intellectual property of Council Tax Legal Services Limited and/or Alan Murdie, and are protected by copyright laws and international treaties.

You must not, without our prior written consent:

• copy, reproduce, distribute or publish Website Content;
  
  
• use, share or adapt any Digital Products for commercial purposes;
  
  
• remove copyright or proprietary notices;
  
  
• use Website Content to create training courses, publications or derivative works;
  
  
• share Website Content with third parties (including charities or organisations) unless expressly licensed;
  
  
• use Website Content to provide advice or consultancy services to clients or third parties.

Any unauthorised use of our intellectual property may result in legal action.

7. Uploading Documents Through Our Intake Form

The Website allows prospective clients to upload documents through our secure consultancy intake form. This feature is provided solely to enable CTLS to review your council tax matter and determine whether we can assist you.

By uploading documents, you confirm that:

• you will upload only documents relevant to your council tax matter (such as council tax bills, reminder notices or correspondence from councils or enforcement agents);
  
  
• you will not upload any material that is unlawful, harmful, defamatory, infringing or inappropriate;
  
  
• the documents belong to you or you have authority to share them for the purpose of receiving advice or services.
  

All uploaded documents are treated as confidential and handled securely in accordance with our Privacy Notice. Uploaded documents are not made public and are used only for reviewing your enquiry, carrying out a preliminary assessment, or progressing your matter if you choose to engage our services.

We may delete or refuse any uploaded material that is irrelevant or breaches these Terms.

8. Reliance on Website Information and External Links

Website Content is provided without any guarantees, conditions or warranties as to accuracy, completeness or reliability.

We make no representations or warranties that the Website or its Content will meet your requirements. You are responsible for obtaining professional advice before acting on any information.

The Website may contain links to third-party websites or resources. We have no control over those sites and accept no responsibility for their content, availability, accuracy or any loss arising from their use. You access third-party websites at your own risk.

9. Viruses, Hacking and Security

You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other malicious or unlawful material.

You must not attempt to gain unauthorised access to the Website, the server on which it is hosted, or any connected system, or carry out any denial-of-service or distributed denial-of-service attack.

Any breach of this provision may constitute a criminal offence. We will report such breaches to the relevant authorities and your right to use the Website will cease immediately.

10. Information About You and Data Protection

We process personal data in accordance with our Privacy Notice, which is available on the Website.

We are not responsible for damage arising from viruses, malware, tampering or unauthorised alteration of communications by third parties or internal system failures.

We may monitor or record communications for security, training and operational purposes.

11. Limitation of Liability

To the fullest extent permitted by law:

• CTLS excludes all warranties, conditions or representations relating to the Website and its Content.
  
  
• CTLS is not liable for any direct, indirect or consequential loss or damage arising from your use of, or inability to use, the Website.
  
  
• CTLS is not liable for loss of income, revenue, business, opportunity, data, goodwill, anticipated savings, management or office time.
  
  
• CTLS is not liable for losses arising from reliance on Website Content, whether arising from negligence or otherwise.
  

Nothing in these Terms excludes or limits liability which cannot lawfully be excluded, including liability for fraud.

12. Indemnity

You agree to indemnify CTLS against any losses, liabilities, damages or expenses arising from your unlawful or unauthorised use of the Website or breach of these Terms.

13. Changes to the Website and These Terms

We may update the Website or revise these Terms at any time. Any changes will take effect when published on this page. You are responsible for checking this page regularly.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes arising from or connected with use of the Website.

15. Contact

If you have any questions regarding these Website Terms & Conditions, please contact:

Council Tax Legal Services Limited
Email: [email protected]
298 Old Brompton Road
London SW5 9JF
United Kingdom